CLAW Hospital COVID-19 Policy:
We are excited to start the transition back to a more familiar standard of operation! However, it is an interesting thing that has been happening behind the scenes in the Veterinary world, and I am afraid we cannot just go back to our “normal” pre-COVID way of doing things! You may not know this, but veterinarians across this COUNTRY are struggling EVERY DAY to keep up with the demand that is being placed on us. In summary though – YOU have been an amazingly patient and understanding clientele, and by being so, we have been able to extend our services to an unbelievable amount of people that needed help for their pets when others were not able to give it!
SO..., because of the volume of clients and pets that we are seeing daily, we simply do not have enough room to have everyone in this little space that we are operating out of all the time. THIS is the reason why we must still go through a transitional state of moving forward, but moving forward none the less!
Here is what you can expect when you make an appointment and bring your pet to us:
Note: According to the latest CDC health reports and guidelines: If you are a VACCINATED individual, you are at a reduced risk for developing the more severe symptoms of COVID, and you are less likely to transmit the virus to another individual. If you are an UNVACCINATED individual, you carry the risk of developing more severe symptoms, and will likely spread it to other individuals.
We will not check your vaccine status. On your honor, if you are vaccinated, you can come in without a mask. If you are unvaccinated, I would ask you to be respectful of your neighbor, and wear a mask to prevent any unintentional risk to the next individual. Be kind and respect your neighbor! THANK YOU!
When you call to make an appointment, you will have to determine if you still want to do curbside service, or if you want to come in to speak with the Doctor. If you want curbside, you MUST have a functioning cell phone, and you MUST have it with you.
In-Person Appointments will be slightly different! Only 2 people will be allowed in for the appointment. Please still call to check in, and we will invite you in to an exam room as soon as we are able to do so. Also, due to volume of appointments and pets being seen, we simply do not have room to have everyone in at the same time! In order to try and keep our schedule from booking 2 months or more out, we are trying to see more people per day, and we may not be able to keep you in our limited number of exam rooms for the entire time. Once we have our initial discussions with you and your pet in the exam room, we may have you go back out to your vehicle while we bring the pet back to the technicians to help us do the work that needs to be done with your pet. This is so we can clean the space and get it ready for the next individuals to come in.
Curbside Appointments will be done through communications over the phone. You will call to check in, you will either be placed on hold to speak to the doctor, or your number will be taken and the doctor will call you back. Please actively watch for the call from the doctor so that you can answer when they call you. You will then be asked to bring the pet to the door, and you will need to pick your pet up from the door when they are ready to come back to you. ***This means you MUST stay in a parking spot in the parking lot. Curbside appointments are NOT drop off appointments for you to go get lunch or gas. If a pet needs to be housed while we wait for you to return, there will be an extra hospital fee ($15) added to the bill. Sorry, but we cannot continue to have this be a routine occurrence.